South African Airways

SAA’s new online facility has been well received by travellers as it further eases the travel experience, allowing customers to check in by using the airline’s website.

The facility, introduced earlier this year, allows customers to change the seat assigned to them or to select a seat.

Some destinations serviced by SAA, such as London and Germany, will further allow customers to print a boarding pass on a standard A4 page that will include a two-dimensional bar code that can be recognised through computer scanning facilities.

For destinations such as Johannesburg, where two-dimensional scanning is currently not allowed, customers can check themselves in online and then use the self-service kiosks at the airport to print a boarding pass.

Customers who travel with bags can now also use the self-service kiosks, and they can drop their bags at specially provided baggage drop-off facilities or counters at the airport.